Refund policy
No Returns or Refunds
All sales are final.
We do not accept returns, exchanges, or refunds once an order has been placed and processed. Please make sure to review your order carefully before completing your purchase.
If you have any questions about a product before placing your order, please contact us at [email protected] and our team will be happy to assist you.
Damaged, Defective, or Incorrect Items
We take quality and packaging seriously. However, if you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [email protected].
To help us resolve the issue quickly, please include:
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Your order number
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Clear photos of the item
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Clear photos of the outer packaging
We will review the issue and, if approved, provide a replacement for the affected item.
Please note:
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Claims made after 48 hours of delivery may not be accepted.
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We do not offer refunds in such cases, but we may offer a replacement at our discretion.
Non-Returnable Items
For hygiene and safety reasons, all fragrance, attar, body mist, and personal care products are non-returnable and non-refundable.
Sale items and gift cards are also non-refundable.
Order Changes & Cancellations
Once an order has been placed, it cannot be cancelled, modified, or changed.
Please ensure that all shipping details are correct before completing your purchase.